Vehicle Registration Renewal - Frequently Asked Questions (FAQ)

If you have questions that are not answered in the FAQ's please contact SNB Online Support by email at snb@snb.ca. Or, call SNB Online Support: Within North America: 1-888-762-8600(No Charge Dial)  Outside North America: 1 (506)684-7901. Mon. to Fri. 8:30 a.m. to 8 p.m., Saturday 9 a.m. till 1 p.m.
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  1. How do I show proof of completed online registration renewal to police?
  2. What do I need to do a registration renewal?
  3. My address or vehicle information is wrong on the renewal notice
  4. What are the hours for renewing by Internet?
  5. How do I know the transaction is secure?
  6. What types of payment are accepted?
  7. How will the renewal charge fee show up on my credit card statement?
  8. Does it cost extra to renew by the Internet?
  9. How will I know what amount is being charged to my credit card?
  10. Will I get a receipt?
  11. What kinds of transactions can I do online?
  12. How long does it take to receive the new registration and stickers?
  13. What are the service centre hours and locations?
  14. Do I need proof of insurance to renew online?
  15. My name has changed. Can I still renew online?
  16. Can I renew more than 1 vehicle at a time?
  17. Do I need a valid NB inspection?
  18. How do I know if my renewal was successful?
  19. If I renew more than one licence plate, do I have to show proof of insurance for each one?
  20. I renewed by Internet, but now I changed my mind and don't want to renew the vehicle.
  21. What should I do with my renewal notice?
  22. What if I get an error message and cannot complete the transaction?
  23. Does SNB Online use cookies?

 

1. How do I show proof of completed online registration renewal to police ?
Until a copy of your renewed registration and stickers are received by mail, a printed copy of the confirmation page or recorded authorization number is proof of renewal being completed at SNB Online.

Additional Information:

  • For lawful operation on the highway, the New Brunswick Motor Vehicle Act requires not only that a vehicle be registered on the motor vehicle system but that the vehicle display a valid licence plate, which includes valid registration stickers affixed to the licence plate.
  • Vehicle owners now have a 10 day grace period after renewal of the registration before they must have the stickers affixed to their plates. In this case, the driver of the vehicle must have in their possession proof of registration (Online Receipt) within this 10 day period in the event a Peace Officer requests it.
  • For more information concerning the NB Motor Vehicle Act or related penalties, please call the Department of Public Safety Motor Vehicle Branch at (506) 453-2410.

2. What do I need to do a registration renewal?
You will require the current registration for the vehicle, a valid credit card (MasterCard, Visa or American Express) and your insurance information if applicable. Your address should be correct to ensure delivery of the registration documents.

3. My address or vehicle information is wrong on my registration, how can it be changed?
The address needs to be correct on registration to renew at SNB Online.

Address change and vehicle registration renewal can be done together by contacting our our TeleServices 1-888-762-8600 if calling from within North America - 1-506-684-7901 if calling from outside North America (Mon. to Fri. 8:30 a.m. to 8 p.m., Saturday 9 a.m. till 1 p.m.) or visit your nearest SNB Location.
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4. What are the hours for renewing by Internet?
SNB Online Vehicle Registration Renewal is available 7 days a week, 24 hours a day.

5. How do I know the transaction is secure?
For conducting online transactions, Service New Brunswick uses a secure server. Secure Sockets Layer (SSL) is technology that creates a secure environment for the information transferred between your browser and Department of Public Safety, Motor Vehicle Branch system.

All information is encrypted (scrambled) so that no one else can read the information being sent back and forth. SNB Online Vehicle Registration Renewal system SSL allows a 40-bit key size for the encryption.

6. What types of payment are accepted?
SNB Online accepts Visa, MasterCard and American Express as methods of payment.

7. How will the renewal charge fee show up on my credit card statement?
Your credit card statement will be as follows:
SERVICE/SERVICES NB FREDERICTON NB       $AMOUNT

8. Does it cost extra to renew by the Internet?
No. There is no additional fee to renew by the Internet

9. How will I know what amount is being charged to my credit card?
The amount will show on the Receipt screen along with an authorization number for your records. Please record the authorization number OR print the screen for your records.

10. Will I get a receipt?
No. We recommend you print the screen with the confirmation of successful renewal. Keep this authorization number and mailing information to use as record or receipt.

11. What other transactions can I do online?
Visit www.snb.ca and click Online Services.

12. How long does it take to receive the new registration and stickers?
You will receive your new registration and stickers by mail within 3-5 business days.

13. What are the service centre hours and locations?
Click on Locations for a compete list of offices and hours of operation.

14. Do I need proof of insurance to renew online?
You must provide the required insurance information for all vehicles with the exception of trailers and all-terrain vehicles. NOTE: Snow vehicles that are not operated on your personal property must be insured. It is an offence to not have valid insurance where required.

Insurance information is requested as verification of vehicle insurance and will not be used or shared for any other reason.

15. My name has changed. Can I still renew online?
Yes. However, you cannot change your name on line as you must show proof of the name change. Visit an SNB location and bring your support documents (i.e. court order, marriage certificate, etc) as soon as possible to have your name properly recorded. Yes, if the address has not changed, you can still renew online without your renewal notice. Use your current registration for the required vehicle information.

16. Can I renew more than one vehicle at a time?
No. At this time only one renewal transaction is processed at a time. You must renew other vehicles separately.

17. Do I need a valid NB inspection?
Yes (for most vehicles). All vehicles (except for all terrain, mopeds and motorcycles) are required to display a valid inspection sticker in order to be operated on the highways.

18. How do I know if my renewal was successful?
Vehicle renewal application will show a screen with the message "Update of your plate is successful" or "Update of your plate is pending"as well as a confirmation number. Print the screen or record the confirmation number as a receipt.

19. If I renew more than one licence plate, do I have to show proof of insurance for each one?
Yes, if insurance is required for that vehicle type. The system will prompt you for the insurance information for each vehicle separately (see FAQ #15).

20. I renewed by Internet, but now I changed my mind and don't want to renew the vehicle. Can I receive a refund or reverse the transaction?
You will need to make application for refund. Please contact or visit an SNB Locationfor procedures.

21. What should I do with my old registration?
Upon receipt of your new registration and licence plate stickers in the mail, you may discard your old registration. Be sure to place the plate stickers on the plate(s) immediately.

22. What if I get an error message and cannot complete the transaction?
Contact the SNB Help Desk at 1-888-832-2762.

23. Does SNB Online use cookies?
To ensure that we maintain a connection between our secure server and your computer for the duration of an online transaction, we use a standard web technology called "cookies". Cookies allow us to save the information that you input while progressing through an online transaction.

This site does not use "cookies" to gather personal information about customers.


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