Rentalsman - FAQs
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About the Office of the Rentalsman

1. What is the Office of the Rentalsman?
The Office of the Rentalsman, now part of Service New Brunswick, is a government service that provides information on rental obligations and rights, and helps landlords and tenants resolve problems without going to court. Services provided are governed by the Residential Tenancies Act. The Office of the Rentalsman also holds all security deposits.


2. What is the Residential Tenancies Act?
The Residential Tenancies Act sets out rights and obligations and outlines the laws and rules that landlords and tenants must follow. This Act applies to renting rooms in a rooming or boarding house, apartments, houses, mobile homes or mobile home sites. It does not apply to vacation accommodations or business premises.


3. Are all tenancies treated the same way?
Yes, but three types of tenancies have special rules: rooms in rooming or boarding houses, long term tenancies (five years or more in the same dwelling) and mobile home site tenancies.

*Renting a mobile home is treated the same as an apartment or a house. Renting a mobile home site is different.


4. Where can I get forms?
Leases and other forms are available online and at the local Service New Brunswick Service Centre.

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Security Deposits

5. What is a security deposit?
A security deposit is an amount of money that the landlord may ask the tenant to pay at the beginning of the tenancy. At the end of the tenancy, the tenant has to apply to get the security deposit back, but the landlord may apply to receive some or all of the security deposit for any unpaid rent or late payment, necessary cleaning, repair costs or unpaid utilities (heat, water, electric power or natural gas services, etc.) provided by the landlord but not covered by the rent.


6. How much can a landlord charge for a security deposit?

  1. Week-to-week tenancy – Up to one week’s rent.
  2. Month-to-month, year-to-year or fixed-term tenancy – Up to one month’s rent.
  3. Mobile home site tenancy – Up to three months’ rent.

7. How does the tenant pay the security deposit?
The tenant may pay the security deposit at any local Service New Brunswick Service Centre. The tenant will receive a receipt and the landlord will receive a certificate attesting payment. The Office of the Rentalsman holds the security deposit safely in a trust account.

The tenant may also pay the security deposit to the landlord. The landlord must then pay it at any Service New Brunswick Service Centre within 15 days of receiving it.

Service New Brunswick Service Centre accept cash, money orders, certified cheques and debit cards. For more information, see Security Deposits – Information for Tenants. Money orders and certified cheques should be made to the order of Service New Brunswick.

Security deposits are held in trust for landlords and tenants. Due to merchant costs associated to credit card transactions, Service New Brunswick no longer accepts credit cards for security deposit payments. (Effective August 20th, 2012.)

Go Online - Landlords may wish to register to Electronic Fund Transfer (EFT) as a safe and secure security deposit online remittance Service New Brunswick now offers.


8. How does the tenant get the security deposit back?
At the end of the tenancy, the tenant must fill in the Application for the Return of the Security Deposit. Applications can be submitted online or dropped off at any Service New Brunswick Service Centre. If no claim is made by the landlord within seven days of the end of the tenancy, then the Rentalsman will send the tenant a cheque.

Important to note

If you submitted an application for refund or request for transfer you can expect your request to be processed within approx. 3 weeks plus mail time of when your tenancy terminated or from the date of your application if you applied after your tenancy terminated - Unless your landlord submits a claim against your deposit, in which case you will receive a notice from our office advising you of such along with instructions on how to proceed.

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9. Will the tenant get paid interest on the security deposit?
No. Any interest earned is used to fund the services provided by the Office of the Rentalsman.


10. Can the security deposit be transferred if the tenant moves to another rental?
Yes. The tenant must complete Form 5 Application to Rentalsman for Certificate and bring it to any local Service New Brunswick Service Centre.


11. How can a landlord make a claim against a security deposit?
The landlord must submit a Security Deposit Claim Form to any local Service New Brunswick Service Centre or Rentalsman's office within seven days of the end of the tenancy.


12. What happens when the landlord files a claim against a security deposit?
The Rentalsman will inform the tenant about the claim. The tenant is allowed to dispute or defend against the claim. The Rentalsman will accept evidence from both the landlord and the tenant. This evidence could include:

  • Inspection reports
  • Photographs
  • Witness statements
  • Invoices

The Rentalsman will ensure that both the landlord and the tenant have the opportunity to review all the information for this claim. The Rentalsman will make a decision based on the evidence provided and The Residential Tenancies Act, if the landlord and tenant do not agree to a settlement. The security deposit will then be given out appropriately.

 

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Leases

13. What is a lease?
A lease is a written agreement between the landlord and the tenant. In New Brunswick, both the landlord and the tenant must sign two copies of the Residential Lease. The landlord and tenant should each keep one of the signed originals.

The New Brunswick lease now covers tenancy agreements for apartments, houses, condos, rooms and mobile homes sites. The lease contains crucial information about the tenancy, and becomes an essential communication tool between the tenant and the landlord. The lease is available in an English and French. It is now possible to save Residential Lease in a PDF format.


14. What if the tenant and landlord don’t sign the Residential Lease?
Whether they sign the lease or not, all general rules and obligations contained in a Residential Lease, as well as the Residential Tenancies Act, still apply to the tenant and landlord. The length of the tenancy is based on how often the rent gets paid. For example, if rent is paid monthly, then it is a month-to-month tenancy.

For long term tenancies and mobile home sites, it is always a month-to-month tenancy.


15. Can the landlord and tenant agree to additional rules and obligations?
Yes. The additional rules and obligations must be included on the Residential Lease before it is signed by both the landlord and the tenant.

Additional rules and obligations can’t change any rights or duties as described in the lease or the Residential Tenancies Act.


16. Does the Office of the Rentalsman need a copy of the signed lease?
No.

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17. What if the landlord doesn’t give a copy of the lease to the tenant?
Contact the Office of the Rentalsman to discuss options. As a last resort, the tenant may pay the rent to the Office of the Rentalsman, who will keep the rent until the landlord gives the tenant a copy of the lease.


18. Is the lease still valid if the landlord sells the building?
Yes, the same lease will apply to the new landlord. The old landlord has to complete and give Form 8 Notice of Transfer to the tenant and a copy to the Office of the Rentalsman within seven days of transferring ownership of the building.


19. Can a landlord or a tenant change his/her mind about renting?
No. Once the tenant and landlord have come to a verbal or written agreement about the tenancy, it is a legally binding contract.


20. Can a landlord change the rules or obligations of a lease?
A landlord can increase the rent, but only in accordance with the Residential Tenancies Act. Nothing else can be changed except in specific circumstances for long-term tenancies and specific circumstances for mobile home sites.


21. Can a person under the age of 19 sign a lease?
Yes.

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Landlord’s Obligations

22. What are the landlord’s obligations?
The landlord must:

  • keep the rental in a good state of cleanliness and repairs and fit for habitation
  • keep the stove and fridge and other items provided with the rental in a good state of repair
  • keep all common areas (hallways, stairs, entrance) clean and safe
  • follow all health, safety, housing and building standards.

Additional responsibilities apply to landlords of rooming houses and boarding houses.

Additional responsibilities apply to landlords of mobile home sites.


23. What can the tenant do if the landlord doesn’t live up to his/her obligations?

  1. The tenant can talk with his/her landlord and try to solve the issue.
  2. The tenant can give the landlord a written complaint.
  3. If the landlord doesn't fix the problem within seven days, the tenant can ask the Office of the Rentalsman for help.

Note: In an emergency, the tenant can contact the Office of the Rentalsman immediately, without going through the procedure mentioned above.


24. Can the tenant stop paying rent if the landlord is not making repairs?
No.

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Tenant’s Obligations

25. What are the tenant’s obligations?
The tenant must:

  • keep the rental clean
  • keep any provided items like a stove and fridge clean
  • repair any damage that he/she or his/her guests have caused
  • ensure that he/she and his/her guests don’t create a disturbance or a nuisance (excessive noise, rude behaviour, etc.).

Additional responsibilities apply to tenants of rooms in rooming and boarding houses.

Additional responsibilities apply to tenants of mobile home sites.


26. What can the landlord do if the tenant doesn't live up to his/her obligations?

  1. The landlord can talk with the tenant and try to solve the issue.
  2. The landlord can give the tenant a written complaint. The tenant has seven days to comply. For issues such as causing a disturbance or a nuisance, the tenant must comply immediately.
  3. If the tenant doesn't comply, the landlord can ask the Office of the Rentalsman for help.
  4. If the tenant doesn't comply with the Rentalsman, then the tenant may be asked to move out.

Note: In an emergency, the landlord can contact the Office of the Rentalsman immediately, without going through the procedure mentioned above.

There are special rules for issues with the payment of rent.

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Payment of Rent

27. Can the tenant pay his/her rent late?
No. It must be paid on the agreed date. However, landlords and tenants may agree on the lease for a provision for late payment fees.


28. What is a late payment fee?

If the tenant fails to pay the rent when it is due because the rent cheque bounced, the landlord may charge a late payment fee. This fee can be up to the amount of the bank charges for the bounced cheque.


29. What can the landlord do if a tenant hasn’t paid the rent?
The landlord cannot:

  1. The landlord can request a late payment fee, only if it was agreed in the lease.
  2. The landlord can give the tenant a Notice to Vacate no sooner than one day after the rent is due.
  3. If the tenant pays all the rent due within seven days of getting the Notice, the Notice will be cancelled and the tenant doesn't have to move out.
  4. If the tenant doesn't pay within seven days, he/she then has at least fifteen (15) days from getting the Notice to move out.


  1. The landlord must give a copy of the Notice to Vacate to the Office of the Rentalsman within seven days of giving it to the tenant.
  2. If rent is late again, the landlord can give the tenant a Final Notice to Vacate. Even if the tenant pays the full rent within seven days, he/she still must move out. . For mobile home sites, the tenant may receive up to three Notices to Vacate. Each notice will be cancelled if the tenant pays the full rent due within seven days of getting the Notice.
  3. The tenant may still have to pay the rent for the rest of the lease, and the landlord can use the security deposit for any unpaid rent.

30. What can the landlord NOT do if a tenant hasn't paid the rent?

The landlord cannot:

  1. take or hold the tenant's personal belongings
  2. turn off the water, electricity or heat
  3. change the locks
  4. collect a late payment fee, if it was not agreed in the lease.
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How to serve a notice or a document

31. What is the proper way for a tenant or landlord to serve a notice?

  • by delivering it personally
  • by sending it through ordinary mail; it will be deemed served on the third day after the date of mailing:
    • to the landlord at the address given in the lease
    • to the tenant at the address of the premises or, if subletted, to the address provided by the tenant as assignor
    • to a Rentalsman at the address of his office
  • by faxing it:
    • to a landlord at the fax number given in the lease or as published.
    • to a Rentalsman, at the fax number at his or her office.

32. How can a landlord serve a notice or document if the tenant is not at the premises or if the tenant is avoiding being served the notice?

  • by delivering it personally to any adult person who resides with the tenant
  • by posting it in a visible place on some part of the premises or a door leading to the premises
  • by sending it by ordinary mail to the tenant at the address where he or she resides
  • by placing the notice under the door of the premises
  • by placing the notice in the mailbox for the premises

If the landlord does not live in the building, he/she must post an address in the building where tenants may send him/her notices by mail.

33. Are there other options for a tenant to serve a notice on a landlord?
Yes.

A tenant may:

  • Deliver it personally to an agent of the landlord, where the landlord has posted or filed it with the Office of the Rentalsman
  • Deliver it personally to an adult who apparently resides with the landlord or to any person at the landlord's place of business who appears to be in control of or to be managing the place of business,
  • Send it by regular mail to the landlord at the address where the landlord resides, or
  • where the premises are located in a building containing multiple premises, by placing the notice, process or document in a mailbox that has been placed in a conspicuous place in the building by the landlord for the purposes of allowing tenants to deposit any notice, process or document to be served on the landlord.

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Rent Increases

34. Can the landlord increase the rent anytime?
Yes, but the landlord must give the tenant proper written notice.

Type of Tenancy

How much notice?

Week-to-week

Two months

Month-to-month

Two months

Year-to-year

Three months

Fixed term

Three months only if the box in Section 4(5)(a) of the Residential Lease has been selected or if the rent increase is not referenced in Section 4(6) of the Residential Lease.

There are special rules for increasing the rent for long term tenancies and mobile home site tenancies.


35. Can the tenant move if he/she doesn’t want to pay more rent?
Yes. A Notice of Rent Increase can be treated as a Notice of Termination, but the tenant must give the landlord proper written notice to end the lease.

Type of Tenancy

How much notice?

Week-to-week

One week

Month-to-month

One month

Year-to-year

At least one month before the day before the rent is due to increase.*

Fixed term

At least one month before the day before the rent is due to increase.*

*A long-term tenant or tenant of a mobile home site who receives a Notice of rent increase from the landlord, may apply to the Office of the Rentalsman within 15 days of receiving the notice to have it reviewed by a Rentalsman.

There are special rules for long term tenancies and mobile home site tenancies.

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Entry by Landlord

36. Can the landlord go into the rental site?
Yes, but the landlord must give the appropriate notice before entering. Entry must not be on a Sunday or holiday. It must be between 8am and 8pm.

The landlord or his or her agent can enter the premises:

  • Without notice,
    • when the tenant agrees at the time.
    • when the tenant has abandoned the premises or for an emergency.
    • for a two-day period after receipt of a tenant's written request to carry out repairs.
    • for rooms where housekeeping services are provided by the landlord.
  • With at least a 24 hours notice,
    • to carry out the tenant's request for repairs after the two days' delay has past.
    • to inspect the premises or to show them to prospective purchasers or mortgagees
  • With at least a seven days notice, for normal repairs or redecoration.

37. Can the landlord go into the rental site to show it to a prospective tenant?
Yes, the landlord can go into the rental site to show it to a prospective tenant without giving notice, but only during the last rental period and where this rule has been added to the Residential Lease.

If this rule wasn't added to the lease, but the tenant agrees at the time, the landlord may enter without giving notice. However, the tenant may ask that the landlord give a 24-hour notice before entering. Then, this entry must not be on a Sunday or holiday and must be made between 8am and 8pm.

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Assignment and Subletting

38. What is assignment?
Assignment is when the tenant gives the lease to someone else who becomes the new tenant. In the lease, there are three options for assignment. One will be agreed on before signing the lease:

  1. The tenant may assign all of the tenant's rights under this lease for the remaining term of the lease or for a portion of the remaining term of the lease.
  2. The tenant may only assign all of the tenant's rights under this lease for the remaining term of the lease or for a portion of the remaining term of the lease with the consent of the landlord.
  3. The tenant may not assign any of the tenant's rights under this lease. (Not a valid option for mobile home site.)

39. What is subletting?
Subletting is when a tenant rents his/her rental to somebody else for part of the tenancy period.


40. What is the tenant responsible for when subletting?
The tenant is responsible for:

  • Any damages and cleaning requirements caused by the subletter
  • Any rent owed by the subletter

The landlord may be able to use the tenant's security deposit to pay for any damages, cleaning or rent owed by the subletter. The landlord must send the tenant a copy of any notice given to the subletter.


41. Does the landlord have to let the tenant sublet or assign the lease?
It depends what the landlord and tenant agreed to when they signed the Residential Lease. If the lease says that the landlord must give his/her okay to assign the lease, then the tenant should give the landlord Form 7 Request for Consent to Assign. The landlord has seven days to respond, and cannot refuse without a good reason.

Mobile home sites: The landlord must allow the tenant to sublet or assign the lease, but the lease may allow the landlord to give his/her agreement.


42. Does the tenant have to pay the landlord a fee to assign?
The landlord may charge up to $20 to cover expenses where the lease requires the landlord's agreement to assign.

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Ending a Lease

43. How does a lease end?
Leases can end in several ways:

  1. A fixed term lease automatically ends at the end of the agreed period of time.
  2. Week-to-week, month-to-month and year-to-year leases can be ended by either the landlord or the tenant by giving proper written notice.

Type of Lease

What is proper written notice?

Week-to-week

No later than the day rent is due one week before the tenant would like to end the lease.
For example: The lease began on Monday, March 2nd. The tenant wants to end the lease on Sunday, July 5th. The tenant must give notice no later than Monday, June 29th.

Month-to-month

No later than the day rent is due one month before the tenant would like to end the lease.
For example: The lease begins on February 1st. The tenant wants to end the lease on August 31st. The tenant must give notice no later than August 1st.

Year-to-year

No later than the day rent is due three months before the anniversary of the lease only.
For example: The lease begins on January 1, 2008. The earliest the tenant could end the lease is December 31, 2008. If the tenant decides to end the lease on December 31, 2008, he/she must give notice no later than October 1, 2008.

There are special rules for long term tenancies and mobile home site tenancies.


44. Does the landlord or tenant need to give a reason for ending the lease?
No, but there are special rules for long term tenancies and mobile home site tenancies.


45. Can a lease be ended in the wintertime?
Yes.


46. What time of day does the lease end?
Leases end at midnight. For example, if the lease ends on May 31st, the tenant must move out by midnight on May 31st.

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Evictions

47. What happens if a tenant will not move out after getting proper notice?
If the tenant will not move out, the landlord can ask the Office of the Rentalsman for help. The Rentalsman may ask the Sheriff to remove the tenant from the rental. The landlord may change the locks at this time.


48. Can the landlord evict a tenant for complaining to the Office of the Rentalsman?
No. The landlord also cannot raise the rent immediately following a complaint as a way to get rid of a tenant.


49. After a tenant moves out, can the landlord throw away or keep the tenant's belongings left behind?
The landlord cannot throw them out or keep them. He/she must inform the Rentalsman, who will decide what to do with them. The Rentalsman may contact the tenant to arrange an opportunity to pick up the belongings.

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Renting a room in a rooming or boarding house

50. What is a rooming house?
A rooming house is a premise where tenants have their own room, but share common facilities such as a kitchen and bathrooms. A rooming house may also provide additional services. Certain rooming and boarding house accommodations are excluded from the Residential Tenancies Act. These include accommodations:

  • where the tenant is required to share a bathroom or kitchen facility or both with the landlord and where the landlord lives in the building in which the living accommodations are located
  • provided by an education institution to its students without self-contained bathroom and kitchen facilities
  • occupied for business or agricultural purposes
  • occupied as part of a non-residential building where the tenant is employed
  • occupied as a vacation home for a seasonal or temporary period
  • emergency shelter or a youth hostel
  • and some other instances such as religious, healthcare and correctional facilities.


51. What is a boarding house?
It is the same as a rooming house with the exception that some or all meals are provided by the landlord under the tenancy agreement.


52. What are the rights and obligations of landlords of rooming and boarding houses?
Landlords of rooming and boarding houses have the same rights and obligations as other landlords with two exceptions:

Additional right: Rooming house landlords may enter rooms, without any notice requirement, where housekeeping services are provided by the landlord.

Additional obligation: For landlords of a room in a rooming or boarding house, it is important that you provide and maintain sufficient doors, locks and other devices to make the room reasonably secure.


53. What are the rights and obligation of tenants of a room?
Tenants of a room have the same rights and obligations as all other tenants.

Sharing these facilities involves a level of interaction between tenants which will require cooperation. Although tenants are not related, they are required to live in close proximity and interact in the common areas. This form of tenancy introduces some notion of collective rights such as safety, for example.

Note: A rentalsman has no authority to receive or deal with complaints or mediate disputes with respect to meals provided by the landlord.


54. Where can I get help and advice with tenancy information?

You can get help and advice from any Service New Brunswick Service Centre or Office of the Rentalsman. You can also get help from the Public Legal Information Service of New Brunswick, as well as various social groups in your community,

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Long Term Tenancy

55. What is a long-term tenancy?
A long-term tenancy is one where the same tenant has lived in the same rental for at least five years in a row.


56. Can the landlord change any of the rules or obligations of a long term tenancy?
Yes. The landlord must give the tenant three months’ written notice. The change must be fair and reasonable, and not interfere with any right or duty as explained in the Residential Tenancies Act.


57. Can the landlord increase the rent of a long term tenancy?
Yes. The landlord must give the tenant three months' written notice. The landlord may only increase the rent fairly and by the same amount as other similar units in the same building. Or the rent must be increased only by what is reasonable in other similar units in the same area.


58. Can a long-term tenant move if he/she doesn’t want to pay more rent?
Yes. A Notice of rent increase can be treated as a Notice of Termination. The tenant must give the landlord one month’s written notice (from the day the rent is due) to end the lease.


59. How does a long-term lease end?
A long-term tenant can end a lease at any time by giving the landlord one month’s written notice.

The landlord can end the lease by giving the long-term tenant three months' written notice. He/she must also give the reason in the notice. The only acceptable reasons are:

  • if the landlord or his/her immediate family want to live in the rental
  • if the rental will be used for something other than residential premises
  • if the rental will be renovated significantly
  • if the tenant is working for the landlord maintaining or managing the rental, and the job ends.

60. Can a long-term tenant dispute a rent increase or the landlord ending his/her lease?
Yes. He/she may apply within 15 days for the Office of the Rentalsman to review the rent increase, lease alteration or the Notice of Termination.

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Mobile Home Sites

61. What is a mobile home site tenancy?
A mobile home site tenancy is one where a tenant rents a site within a mobile home park.


62. What are the landlord's obligations for a mobile home site?
The landlord must:

  • keep the site in a good state of repair
  • keep any items provided by the landlord in a good state of repair
  • keep all common areas (roadway, park) clean and safe
  • follow all health, safety, housing and building standards
  • repair any damage caused by the landlord to the tenant's mobile home, skirting or any other structure on the site.

63. What are the tenant's obligations for a mobile home site?
The tenant must:

  • keep the premises clean
  • keep any items provided by the landlord clean
  • repair any damage that he/she or his/her guests have caused
  • ensure that he/she and his/her guests don't create a disturbance or a nuisance (excessive noise)
  • keep the outside of the home, skirting and other structures on the site clean, tidy and in good repair
  • ensure that he/she and his/her guests do not do anything illegal on the site or in the park
  • ensure that he/she doesn't risk the safety or interfere with any rights of the landlord or other tenants in the mobile home park.
  • respect all health, safety, housing and building standards, including the number of people living in the home.

64. Can the landlord change any rules or obligations of a mobile home lease?
Yes. The landlord must give the tenant three months' written notice. The tenant may dispute this by applying in writing within 15 days to the Office of the Rentalsman.

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65. Can the landlord increase the rent on a mobile home lease?
Yes. To increase the rent, the landlord must give the tenant at least six months' written notice. The landlord must increase the rent for each mobile home site in the mobile home park or in the same area of the park by the same percentage.


66. Can a mobile home site tenant dispute an increase in rent?
Yes. The tenant must apply within 15 days to a Rentalsman to review the increase.


67. Yes. The tenant must apply within 15 days to a Rentalsman to review the increase.
Yes. A Notice of Rent Increase can be treated as a Notice of Termination, but to end the lease, the tenant must give the landlord one month's written notice within the six month rental increase notice period.


68. How does a mobile home site lease end?
A mobile home site tenant can end a lease at any time by giving the landlord two months' written notice.

The landlord can end the lease by giving the tenant six months' written notice. He/she must also give the reason in the notice. The only acceptable reasons are:

  • if the landlord or his/her immediate family want to live in the rental
  • if the site will be used for something other than as a mobile home site
  • if the site will be renovated significantly.

69.Can a mobile home site tenant dispute a landlord ending his/her lease?
Yes. He/She may apply within 15 days for the Office of the Rentalsman to review the Notice of Termination.

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Bill 35 Amendments

70. What is the key amendment Bill 35 brings to the Residential Tenancies Act?
Bill 35, which extends the Residential Tenancies Act to include protection for landlords and tenants of rooming and boarding houses, was proclaimed on April 1, 2010. This new legislation will expand the definition of premises to include rooming and boarding houses under the Residential Tenancies Act thus providing them with the equivalent rights and obligations as all other parties to a tenancy in the province.

Check out Renting a room in a rooming or a boarding house for more information

71. Are there other amendments in Bill 35 which apply to all tenancies?
Yes, the proclamation of Bill 35 amended the Residential Tenancies Act and now:

  • Requires landlords to deliver a premise to a tenant in a clean state, as well as a good state of repair
  • Requires all notices to be served in writing with specific information
  • Provides tenants with additional ways to serve a landlord notice or documents
  • Authorizes the landlord to enter premises:
    • without notice within 2 working days of the request, where the tenant requests repairs; and
    • with 24 hours notice, where the repairs cannot be made within 2 days of the request of the tenant
  • Gives a tenant 15 days to leave after the day on which he/she is served a Notice to Vacate;
  • Gives landlords 15 days to submit security deposits paid to them to the Office of the Rentalsman
  • Allows landlords to submit claims against security deposits where tenants fail to pay for utilities or have not paid late payment fees
  • Authorizes the landlord to charge a late payment fee, where included in the lease agreement.

72. Was the Office of the Rentalsman provided with additional authority under Bill 35?
Yes, the proclamation of Bill 35 amended the Residential Tenancies Act and now authorizes a Rentalsman to:

  • apply the amount of undelivered security deposit toward the payment of the tenant's rent
  • vary the date of a Notice to Terminate served on a tenant who has disputed the notice
  • terminate the tenancy of a tenant where it is determined that a landlord is not willing or financially capable of fulfilling a major contractual obligation under the Act, or in cases of extreme hardship or deterioration of the tenant's health
  • require a landlord to pay up to a month's rent to the tenant for reasonable out-of-pocket expenses as a result of the breach of a landlord's obligations where premises are uninhabitable
  • It also authorizes a judge to order payment of an undelivered security deposit to the Office of the Rentalsman where a tenancy continues or has terminated.

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Where are the Service Centres?

73. Where are the Services Centers?
Locations

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Where are the Offices of the Rentalsman?

74. Where are the Offices of The Rentalsman?
Regional Offices:

Toll Free Number: 1-888-762-8600
Mon. to Fri. 8:30 a.m. to 8 p.m., Saturday 9 a.m. till 1 p.m.

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Tenancy Information

Issues

Information Bulletins

Resolution process

Rentalsman Forms

Security Deposit (SD)

Repairs, maintenance and cleanliness

Health, safety, housing and building standards

Conduct: Nuisance and disturbance

Failure to pay rent

Revision of Notices

Offences under the Act

Eviction

Abandoned chattels

Any other issues

 

 

 


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