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Customer Satisfaction Online Survey

Thank you for taking the time to complete our customer satisfaction survey. The survey should take about 5 minutes to complete.

Why did you visit SNB.ca?
Corporate Registry
(This question is mandatory)

Did you obtain that service or those services as:

(This question is mandatory)

Thinking of the last time you accessed or received services from Service New Brunswick to what extent do you agree or disagree with the following statements (1 = Strongly disagree to 5 = Strongly agree):

Overall I was satisfied with the amount of time it took to get the service or product.
It was clear what I had to do if I had a problem.
In the end, I got what I needed from SNB.
I was satisfied with the overall quality of the service or product.
It was clear that SNB was the organization to contact to receive the service or product.
Procedures were straightforward and easy to understand.
Documents and forms were easy to use.
Convenient methods of access were available (i.e.: online, telephone, in person, email).
I received the service in the official language of my choice.
Overall, I was satisfied with my customer service experience.
Overall, Service New Brunswick met my expectations.
It was easy to find what I was looking for on the website.
The website is visually appealing.
I feel that my confidentiality is fully protected (if I provide personal information on this website).
The website had the information I needed.

What is one thing that SNB can do to improve your customer experience?

* If you would like someone to follow-up with you regarding this survey, a product or service that you received from Service New Brunswick, please do not leave your contact information in this section.  Please use the instructions provided at the end of the survey. 

 
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