Support

Password Issues

Click on the Forgotten Password link and follow the steps to reset your password on your own by responding to the security questions developed when your account was created.

Click on the Forgotten User ID link and follow the steps to have your User ID sent to you by email.

If you still cannot access your account please email IAM_GIA@snb.ca or call the SNB Helpdesk at 1-888-832-2762.

Fish and Wildlife licensing Program and Service Inquiries

If you have questions about angling, hunting and trapping rules and regulations, what’s new with e-Licensing (Registration, Outdoor Card, Salmon Tag, Licence format, How to use the system, etc.), your vendorship agreement, vendor supplies (tags, fish books), privacy or language of service issues, please contact the Department of Natural Resources:

Technical Assistance

If you are having issues with the e-Licensing system such that you cannot login to the system, you are receiving error messages that prevent you from completing a registration or licence sale or the system fails to complete a transaction please contact the SNB Helpdesk:

Electronic Funds Transfers (EFT)

If you have questions about your EFT account, daily invoices, bi-weekly statements or need to make a change to your banking information, please contact SNB Financial Services: