Support

Password Issues

Click on the Forgotten Password link and follow the steps to reset your password on your own by responding to the security questions developed when your account was created.

Click on the Forgotten User ID link and follow the steps to have your User ID sent to you by email.

If you still cannot access your account please email [email protected] or call the SNB Helpdesk at 1-888-832-2762.
 

Fish and Wildlife Licensing Program and Service Inquiries

If you have questions about angling, hunting and trapping rules and regulations, what’s new with e-Licensing (registration, Outdoors Card, tags, licence format, how to use the system, etc.), your vendorship agreement, vendor supplies (tags, summaries), privacy or language of service issues, please contact the Department of Natural Resources and Energy Development:

Technical Assistance

If you are having issues with the e-Licensing system such that you cannot login to the system, you are receiving error messages that prevent you from completing a registration or licence sale or the system fails to complete a transaction please contact the SNB Helpdesk:

  • Within North America: 1-888-832-2762
  • Hours of Operation: Open 24 hours a day, 7 days a week.
     
Electronic Funds Transfers (EFT)

If you have questions about your EFT account, daily invoices, bi-weekly statements or need to make a change to your banking information, please contact SNB Financial Services:

  • Telephone: (506) 453-8740 or (506) 457-6848
  • Hours of Operation: Monday through Friday 8:15 a.m. to 4:30 p.m.